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CRM - in action
CRM - what's
it about
Customer - care & service
Customer - establishing rapport
Customer
- getting feedback
Customer
- handling diff sit & complaints
Customer
- information & confidentiality
Customer - lifetime value
Customer
- making enquiries
Customer
- managing requirements
Marketing
- obtaining customers
Customer
- profiling types & behaviours
Customer
- relationship management 1
Customer
- relationship management 2
Customer
- retaining and growing
Customer
- rights & contracts
Customer
- service on the web
Customer
oriented organisation development
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